All items featured on this web site have their anticipated lead times stated when viewing the product. Furniture delivery lead times refer to the maximum time anticipated for customers’ furniture to arrive from the manufacturer to the warehouse of Big Furniture Superstore in Plymouth. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.
A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a number (eg mobile) at which you can be contacted on the day of delivery.
You will be contacted, in advance by our sales team, who will arrange a delivery date. This will be specified as a morning of afternoon time slot (10am-1pm or 1pm-5pm)
We will only deliver once your whole order is complete. Ie if an item states 1-3 weeks delivery and another 4-6 weeks delivery then we will deliver once the last item is in. If you require the first item you are more than welcome to collect or pay to have that item delivered.
Please make sure all access points are clear of obstacles.
You should also ensure there is someone in your property to receive and sign for delivery.
It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access our drivers will leave the goods at the nearest convenient point for the customer.
Measurements should have been checked for access to the property using our measuring guide prior to ordering.
Goods delivered by us as standard will be placed in the customer’s preferred room, provided that reasonable access is available.
If assistance is likely to be required in unpacking and inspection of the goods, please mention this to us when we telephone you to arrange delivery.
It will not be the responsibility of The Big Furniture Superstore to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
Delivery of large items Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery.
if assistance is required with assembly this service(premium delivery) can be purchased in advance when choosing your delivery options. Please feel free to contact our sales team on 01752 224982 with any queries you may have.
What happens if I am out when you deliver?
We will be unable to leave your furniture and it will be returned to our store. Someone will contact you to arrange a further delivery date. There will be a re-delivery charge.
Can you take my old bed away?
Whilst we are unable to take your existing furniture away we can provide contact details of an independent removal company for pricing. If you are having difficulties disposing of your old beds and mattress perhaps your local council may be able to assist you.
If you have any further questions on this subject you are welcome to contact us at any time either through the store, by Email at firstname.lastname@example.org or phone us on 01752 224982.